Frequently Asked Questions (FAQs)

Product & Quality

• Are Earthicious products 100% pure and natural?

  Yes. Our raw honey varieties (Acacia, Sidr, Malta), artisanal jams, and specialty blends contain zero artificial syrups, industrial fillers, synthetic colors, or chemical preservatives.

• Why does pure honey crystallize, and what should I do?

  Crystallization is a natural characteristic of raw, unprocessed honey. It does not mean the honey has gone bad. To return it to a liquid state, simply place the glass jar in a bowl of warm water for 10–15 minutes. Avoid direct boiling or microwaving to preserve its natural enzymes.

• How should I store Earthicious jams and honey?

  Keep honey and coffee stored in a cool, dry place at room temperature away from direct sunlight. Because our fruit jams contain no artificial chemical preservatives, keep them refrigerated after opening and use a clean, dry spoon for every serving.

Orders & Shipping

• Do you deliver across Pakistan?

  Yes, we deliver nationwide to all major cities and remote areas through reliable courier partners.

• What are the delivery charges and delivery times?

  • Major Cities (Karachi, Lahore, Islamabad, etc.): 2–3 business days.

  • Other Cities & Rural Areas: 3–5 business days.

  • Shipping Fee: Flat rate of PKR 200–250 nationwide. Free delivery is available on orders over PKR 3,000.

• How do you pack fragile glass jars to prevent breakage?

  All jars are packed using food-safe, multi-layer protective cushioning and sturdy outer cartons to ensure they survive transit without leakage or damage.

Payments & Cancellations

• What payment methods do you accept?

  We offer Cash on Delivery (COD) nationwide, as well as prepaid options including direct Online Bank Transfer (IBFT), JazzCash, and EasyPaisa.

• Can I open the parcel before paying the courier rider?

  Courier regulations in Pakistan do not allow riders to open sealed parcels prior to payment collection. If your item arrives damaged or incorrect, contact our team immediately for a hassle-free replacement.

• Can I modify or cancel my order?

  Orders can be modified or cancelled before they are handed over to the courier for dispatch. Once dispatched, food shipments cannot be recalled.

Damages & Claims

• What if my jar arrives broken, leaking, or spoiled?

  Please notify us on WhatsApp or email within 24 hours of delivery with clear photos or a short video showing the damaged product and shipping label. We will arrange a free replacement or issue a refund via JazzCash, EasyPaisa, or bank transfer.