Refund policy

Food Safety & Hygiene: Due to health regulations and the perishable nature of consumable food items, we do not accept returns or exchanges once an order is delivered and opened.
Eligibility for Refund / Replacement: A claim is accepted only if:
- The item delivered is damaged, leaked, expired, or spoiled upon arrival.
- You received an incorrect item or missing items from your order.
Claim Window: Issues must be reported within 24 hours of delivery via WhatsApp or email.
Proof Required: Clear photos/videos of the damaged package, product condition, and the courier invoice/shipping label are required for verification.
Refund Method (Pakistan Local Channels):
- Cash on Delivery (COD) Orders: Approved refunds are transferred directly via JazzCash, EasyPaisa, or Online Bank IBFT within 3–5 working days.
- Prepaid Orders: Refunded directly to the original card or bank account within 5–7 working days.
Non-Refundable Scenarios:
- Change of mind after dispatch or delivery.
- Subjective personal taste, texture, or preference issues.
- Spoilage caused by improper storage/handling after delivery.
- Claims made after 24 hours of delivery.
Order Cancellations: Orders can only be cancelled before dispatch. Once handed over to the courier, food shipments cannot be recalled or cancelled.

Customer Support & Claims